For pierced ears.
SHIPPING & RETURNS
Free Shipping on orders over $99.
US Domestic Shipping
Ships via: USPS, UPS Ground
Orders ship within 1-2 business days. We’ll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.
Standard international orders take about 10-25 business days.
Return & Exchange Policy
We want you to feel like every item is the perfect match for your style. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 7 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
If you added Premium Returns to your order, return shipping is guaranteed FREE for any reason. Please note, the Premium Returns fee is non-refundable.
There are a few items that can’t be returned:
- Clearance items
- Gift cards
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the product page
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs.
For store credit refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).
For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.
For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.